Shipping & Delivery Policy

DELIVERY AND SHIPPING POLICY

1. GENERAL

1.1. Introduction

Starlet Furniture, also referred to as “we,” “us,” or “our,” with its registered office at 13-3-1170\2, Opposite Mesco College Asif nagar karwan Road , Hyderabad, Telangana 500006 operates the mobile website and tablet Starlet Furniturelications available at www.starletfurniture.com (collectively referred to as “Starlet Furniture” or “Website”). These platforms facilitate the sale and purchase of products and services (“Products”) listed and sold on the Website. The term “User” or “Users” or “you” refers to any individual who uses, accesses, browses the Website, or purchases the Products.

 

1.2. Reference to Terms and Conditions

The “Terms and Conditions” published on Starlet Furniture are integral to this ‘Shipping and Delivery Policy’ (“Policy”). This Policy, together with the ‘Terms and Conditions’ and other policies on the Website, outlines our Starlet Furniture roach to the delivery and shipping of Products purchased through Starlet Furniture.

 

1.3. Nationwide Delivery

We offer shipping and delivery of our Products throughout India. To enhance your experience, we partner with leading logistics service providers to ensure timely, hassle-free delivery.

 

2. STARLET FURNITURELICABILITY OF POLICY

 

2.1. Agreement to Policy

By using Starlet Furniture and initiating a request to purchase Products on the Website, you agree to be bound by the terms contained in this Policy. If you do not agree with these terms, we advise against conducting transactions on Starlet Furniture. Please be aware that we may modify the terms of this Policy from time to time. Therefore, before using Starlet Furniture, please review the Policy to ensure you are familiar with the current terms and conditions.

 

3. TERMS OF SHIPPING AND DELIVERY

 

3.1. Logistics Partners

We collaborate with third-party logistics service providers, referred to as “Logistics Partners,” to manage the shipping and delivery of Products to you. The Logistics Partner responsible for processing the delivery of any purchased Product(s) will be disclosed when the Product is handed over to them by us. Typically, Products are dispatched within 2 to 4 days from the time of order placement and may reach with in 7 to 15 working days maximum. We will also notify you of your order’s status via the email address and/or mobile number you provided/registered with us.

 

While we strive to deliver Products all across India, we may, at our discretion, designate certain areas as unserviceable for Product delivery. In such cases, we or our Logistics Partners will not provide shipping and delivery services to these areas. We will inform you if an area is unserviceable for deliveries when you place an order on the Website.

 

3.2. Providing Accurate Information

To ensure timely delivery, we may require specific information from you, such as your name, shipping address, billing address, contact details, and landmarks. It is your responsibility to provide accurate, complete, and sufficient information for successful delivery. Failure to do so may result in delivery failures, and we will not be liable for such instances.

 

3.3. Delivery Attempts

We will make up to three (3) delivery attempts to deliver the purchased Product(s) to your designated address within the estimated delivery timeline. If the third attempt is unsuccessful, we reserve the right to cancel the order and return the Product to its source. In such cases, we may deduct shipping and delivery charges when processing refunds.

 

3.4. Delivery Delays

Delivery may be delayed due to factors beyond our control, such as logistics issues, adverse weather conditions, political disruptions, acts of God (e.g., floods, earthquakes), and other unforeseeable circumstances. While we make every effort to deliver within the specified timeline, we cannot guarantee timely delivery under such circumstances.

 

3.5. Communication of Delays

We will make reasonable efforts to inform you of any delivery delays by email or mobile notification. However, we disclaim liability for failure to notify you of delays or any resulting claims.

 

3.6. Delivery Personnel

Our delivery personnel are selected for their professionalism and integrity. However, we cannot monitor every delivery executive, and their actions are beyond our control. Any issues arising between you and the delivery personnel must be resolved independently, and we are not liable for such matters.

 

3.7. Tracking Delivery

Upon placing an order on Starlet Furniture, you will receive a unique tracking identity number to monitor the status and location of your purchased Product. Please note that the accuracy of tracking information may be subject to time lags and technical difficulties beyond our control.

 

3.8. Shipping Fees

We may charge shipping fees for Products, and these fees may vary based on various factors. Shipping fees will not be refunded in the event of a return request, except in cases of defected, damaged, deficient, or incorrect Products. The title and risk of all ordered Products pass to you upon delivery.

 

3.9. Returns

Returns are facilitated through our reverse-Logistics Partners, who will coordinate with you to collect the purchased Products for return. The return process follows our Cancellation, Return, and Refund Policy.

 

4. CUSTOMER SUPPORT

For any questions or concerns related to shipping and delivery under this Policy, please contact our customer support team using the following details:

 

Contact Details:

– Customer Support Email:  info@starletfurniture.com

– Toll-Free Number: +919000529948

– Timings: 9:00 AM to 9:00 PM